CyberLink Media Suite is a multimedia software package installed on Windows 8 systems ordered with an optical drive. Windows 8 does not offer native DVD playback support. To enable customers to play DVDs, Dell will ship this software pre-installed on all Windows 8 systems. This software includes tools to perform various functions such as video. CyberLink Ultra HD Blu-ray Advisor. Advanced Blu-ray Disc features, such as Picture-in-Picture content, place a heavy demand on your PC resources. CyberLink Ultra HD Blu-ray Advisor tests that your system hardware and software are able to deliver the kind of experience you expect to get. CyberLink BD & 3D Advisor, free and safe download. CyberLink BD & 3D Advisor latest version: Discover if your PC supports Blu-Ray and 3D video.
Mar 01, 2012 Download CyberLink BD & 3D Advisor for Windows to check to see if your PC can play Blu-ray and 3D movies. This product is a bundle. The main product Pioneer BDR-2212 is an internal BD/DVD/CD writer that supports Blu-ray playback by using the provided Cyberlink software. The bundle includes: - Cyberlink Media Suite 10 - SATA cable to connect to your desktop PC motherboard.
I have set up my new HTPC with the goal of playing UHD-BD on my 4k TV. After hours of analysis and experiment, I must say that my project with PowerDVD 17 UHD-BD failed to play. The support, unfortunately, does not answer yet.
Software:
- PowerDVD 17 Ultra
- Windows 10 64 Bit Prof. with Kodi
- SGX installed
- Intel Management installed
- Newest graphics driver for the HD 630
- DVB Viewer Server
Hardware:
- Intel i3 8100 (8. generation)
- Gigabyte Z370N with SGX enabled in the Bios, 512 MB located Ram
- 128 GB Samsung SSD + 6 TB WD RED
- 8 GB DDR 4 RAM
- Digitial Devices 4x Sat Receiver
- Pioneer bdr-211ubk
(In my eyes the most expensive UHD-BD Player that doesn't work. The hardware and software is the from Cyberlink recommend hardware for UHD-BD.)
In the windows device manager I can see the SGX enabled and also the Intel tool says it is active.
I tried to
- activate and deactivate the SGX setting in the bios, no affect
- I installed the IME (Intel Management Engine) frim the Gigabyte page
- I updated the graphics driver
- I changed the graphics RAM settings in the Bios
- I installed the PowerDVD 14 which is bundled with the BD-Drive
- I checkt the SGX service in the windows/settings and it is running
- I connected the HDMI port directly to the TV (before there was my Onky 646 in between)
- I disabled the lan and connected the HTPC to a separate WIFI over my smartphone
- I disabled the windows firewall
- I reinstalled PowerDVD 17 Ultra
-> Result: I still get the same error message. Error code 21204 and E8814001
I have no idea to get the 4k movie running and I spent hours to search and try what I can. I assume that the problem is in the PowerDVD Software
Does anybody have an idea what I can do? Or is UHD-BD only a marketing gag and is running only in a laboratory environment?
Please help , Thanks!!!
Christian
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This message was edited 3 times. Last update was at Mar 29. 2018 04:37
ReplyThis message was edited 1 time. Last update was at Mar 29. 2018 04:35
ReplyCan you please reply with your support ticket number right away so we can pass it on and investigate?
Cheers
PowerDVD Moderator
I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian
This message was edited 1 time. Last update was at Mar 29. 2018 04:33
ReplyI receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian
Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
It also improves the graphics compatibility. Reply
Cyberlink Bd
QuoteI receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian
Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
It also improves the graphics compatibility.
Hi, yes I tried the F2 and F3. No difference. Reply
I have spent quite a few hours trying to get this to work (have UHD blu ray working fine on a older Z170 AsRock board so I know how it's done).
I suspect it is related to the Gigabyte BIOS and Intel ME. Have tried all 3 BIOS versions available in combination with both Win 10 1703 and 1709. Have also tried endless combination of Intel ME, Intel SGX and Intel Graphics drivers. Nothing works and always the same error as posted above.
The only thing I might add is that HDCP 2.2 seems to be working with some combinations of all this but not all (I test this using Netflix 4K as that requires HDCP 2.2 and Advanced Protected Audio/Video). I have noted that Cyberlink UltraHD blu ray advisor is not reliable when it comes to HDCP 2.2/APAV. Sometimes it says HDCP 2.2 and/or APAV or 'NO' but I still get Netflix 4K to work. Other times it is right.
Have logged a support case with Gigabyte so we will see what they say...
PS. Do you guys have these Errors in the Windows Event Viewer?
AESMService: Platform Services error
and
Cyberlink Bd/3d Advisor
AESMService: Platform Services initialization failed due to Long Term Pairing failureThis message was edited 1 time. Last update was at Apr 03. 2018 11:48
ReplySo, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?
ghostaries?
This message was edited 1 time. Last update was at Apr 04. 2018 05:40
ReplySo, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?
As in my initial post, the Gigabyte Z370N Reply
A couple of things that I can suggest for those of you that do not get it working:
* I'm using F2 BIOS.
* Make sure you use Secure Boot + UEFI. I found this to be a bit tricky/unclear in the Z370N BIOS but it is doable. Also set the internal graphics memory as per cyberlink recommendation (I think it's 128 MB).
* I could not get it to work if I installed Windows 10 1703 and then upgraded to 1709 through Windows Update. In the end I had to create a new install USB with the latest Win 10 1709. This is probably because Windows Update 'upgrades' SGX to the very latest version when upgrading Windows. And that version can then not be downgraded. But if you install 1709 directly and SGX separately it seems to not upgrade SGX from Windows Update.
After the fresh install of Windows 10 1709 I installed the following:
* Intel INF installation 10.1.1.45: http://download.gigabyte.eu/FileList/Driver/mb_driver_chipset_intel_rs3.zip
* Critical ME firmware + software update: http://download.gigabyte.us/FileList/Utility/mb_utility_intel-me-critical-fw_B17.1218.1.zip
* Intel VGA Driver 23.20.16.4849: http://download.gigabyte.eu/FileList/Driver/mb_driver_vga_intel_64_rs3.zip
Then set SGX in BIOS to 'Enabled' in BIOS and installed:
* Intel® Software Guard Extensions Platform 1.9.100.41172: http://download.gigabyte.eu/FileList/Utility/mb_utility_sgx_1.9.100.41172.zip
* PowerDVD version 14 (or 17)
Intel ME and SGX are still not working at this stage (even though they should) and you get the error above in PowerDVD. I had to also install this as a final step:
* Intel INF installation 10.1.17541.8066: http://download.gigabyte.eu/FileList/Driver/mb_driver_chipset_intel_10.1.17541.8066.zip
And then Intel ME and SGX starts working and I could play UHD blu ray.
I'm not sure if these exact steps and drivers are necessary to get it working. But one thing is sure. You cannot install any combination of windows 10 version, drivers and BIOS version and get it to work. It might be a different combination of drivers (and install order) if you are using F1 or F3 BIOS or Windows 10 1703. Big thanks to MelonGx at bluray.com forum who shared the drivers he had working on his Z370N. That helped me narrow down a working combination on a new install.
I might do a fresh install in a few weeks to find out excatly what the problems are. If I find out more I'll post it here.
So, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?
ghostaries?
I use the ASUS Z170 Premium..But the same..Orz.. Reply
This message was edited 1 time. Last update was at Aug 11. 2018 19:28
ReplyWorld's First BDXL Burner. Internal BD/DVD/CD Burner. Cyberlink® software included. SATA Interface.
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WARNING- Improper flashing of firmware may result in an inoperable drive. Never remove power to the drive in the middle of updating its firmware. Ensure no disc/media is present in the drive when updating firmware.
DISCLAIMER: The firmware (FW) utilities listed here can cause permanent damage to your device if applied to an incorrect model. Before downloading any firmware updates, verify you are downloading the correct firmware. In no event will Pioneer® Electronics (USA), Inc. be liable for any damages of any kind relating to the firmware Utilities downloadable through this site, including but not limited to, compensatory damages, lost profits, lost data or any from of special, incidental, indirect, consequential or punitive damages of any kind whether based on breach of contract or warranty, negligence, product liability or any other theory of liability. Pioneer Electronics (USA), Inc. disclaims implied warranties of merchantability and fitness for a particular purpose.
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Cyberlink Bd Solution
Pioneer and the Pioneer logo are registered trademarks of Pioneer Corporation.
Intel and Core are trademarks Intel Corporation, registered in the U.S. and other countries.
AMD and Radeon are trademarks of Advanced Micro Devices, Inc., registered in the U.S. and other countries.
BLU-RAY DISC and the Blu-ray Disc logo are trademarks of the Blu-ray Disc Association.
Cyberlink, Cyberlink PowerDVD, Cyberlink PowerDirector, and Cyberlink Power2Go are trademarks or registered trademarks of Cyberlink Corporation.
SERIAL ATA and its Design Mark are trademarks of Serial ATA International Organization.
Microsoft, Windows, and Vista are registered trademarks of Microsoft Corporation in the U.S. and other countries.
NVIDIA and GeForce are registered trademarks of NVIDIA Corporation.
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